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I tried to return a pair of shoes at 33 days and was told I could NOT RETURN THEM for a refund OR A STORE CREDIT. Shoes were NEVER WORN, in the box and I had a receipt. I was not aware of this change of policy. No one mentioned it to me at the point of sale nor does it CLEARLY STATE that on the receipt. How are you supposed to purchase a Christmas gift, baby shower, wedding shower or wedding gift with a 30 DAY RETURN POLICY. Sears has been losing customers for some time due to poor marketing and buying. Fashion is not current and clearance of Seasonal items is after all other retailers have cleared theirs out. I just read in today's paper (Columbus Dispatch) where 72 Sears stores are closing nationally. This does not surprise me AT ALL. After this last incident, I will NOT BE RETURNING TO ANY OF THEIR STORES. What happened to the Motto....The Customer is always right...