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Today I had to go through 3 people to receive money for return items I had purchased on JCP. Credit card. They said it is policy to get a credit on your card or a gift card. I told them I didn't want either. The purchase was made 3 months earlier, the receipt was in tact and the credit card balance was zero. I don't want to be forced to spend my money at JCP. The manager said corporate would send a check- I shared I'd rather receive a checks in 10 weeks than to let JCP hold my money until I decided to shop there again. Absolutely not! He finally decided to give me the cash (under derest ) "I'm not supposed to do this" he said. Because of this policy, my visits will be fewer and I won't use their credit card.