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They will keep your money--<br /> I contacted virgin mobile regarding my brothers account since he passed away.<br /> he had $ 278 on his account - I will try to make this brief-<br /> after trying to discuss with 1 customer rep who did not understand what passed away or deceased meant I asked for supervisor - the supervisor informed me the account would be refunded-gave me a confirmation number and that it would take 3-5 business days to process refund ..a couple weeks passed...I called again- asked to speak with a supervisor -- was informed refund denied- see rules and policies- which I have yet to find--- and the kicker- I could upgrade to a different phone if I paid $ 20.00... 3 things for certain- death - taxes - and virgin mobile keeping your money<br /> very poor customer service