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I bought a Samsung washer and dryer in 2013. The washer was not quite four years old when it totally broke down. When I saw that there was a voluntary recall on that washer, I immediately contacted Samsung. It has been six weeks. I have had to go through such a process to get where I am at now, to no avail! My refund was approved and I was given the phone number to Refunds and Exchange department. I feel sorry for anyone who has to go through what I have so far. Customer service is NOT customer service! I have gotten such a runaround from what they call their customer service department. And forget getting in touch with anyone in Refunds an Exchange Dept. That is a laugh. I have attempted to call them so many times that my blood pressure has to be up. The last time I called that department today I waited for 40 minutes and still had no live person on the line. I finally just hung up and tried a different number. One person will tell you one thing, and then another one tells you something totally different. I am sure the executives knew that they should voluntarily recall those washers before they were sued, but I feel that a class action lawsuit should be brought against them. After reading reviews on line, I know that I am not at all the only person this has happened to. I will never ever ever buy or own another Samsung product!