Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

BUYER BEWARE! DO NOT BUY ANY PRODUCT BY SAMSUNG!!! Their customer service is HORRIBLE! Sorry for the long post but worth the read. I purchased a blu-ray 3D DVD player (model # BD H6500/ZA) over a year ago through Amazon. Player worked for about 9 months or so as advertised. It then begin to intermittently make a pop or spark type of noise and the screen would flash. Also, the sound would go out for a second or two. At times it would not do it, other times only a few times throughout a movie, and yet other times, every few seconds. This is where it all started. Contacted Samsung and it took them a week just to verify my purchase (thank God it was still under a 1 year warranty). Sent it in via UPS and got it back about 2 weeks later. Plugged it in and voila, it started doing it again! Sent it back a second time and got it back about 2 weeks later and worked for about a day and began to pop and flash again! (Both times no documentation on what had been done, if anything at all). I contacted Samsung again and they told me that I may or may not qualify for an exchange. WHAT? I demanded that they send me a replacement. Sent it in a 3rd time and finally had to call them since it had been a month since I sent it in. I was on hold for 55 min and finally spoke to a rep only to be told that they would send me a factory refurbished unit. WHAT! ARE YOU KIDDING? Send me a new one. She said they won't do it. The other option was a refund for $149.00. I told her to send the refund and I would never buy a Samsung product again. To add insult to injury, I looked up on Amazon to see how much I paid for it and I paid $149.99. I know 99 cents isn't much but I bet they do that quite often to other customers and that little bit times thousands of customers add up. Of course I found out after I hung up and wasn't about to be put on hold again for who knows how long. Take home message: DON'T BUY SAMSUNG PRODUCTS!!!