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I spend tons of money at JC Penny's annually. Last week I asked to even exchange an $8.00 womens t shirt for the exact same one because the original purchase had a seam unraveling after the lst wash. The customer service lady said because I did not have the receipt I had to pay an addition $2.00 because the price may have been cheaper the 1st time I bought the t-shirt. Have I gone mad? Its an even exchange for the very exact same t shirt I bought two weeks earlier. So I am penalized $2.00 for their poor clothing quality and it was so little at the time I just paid it and left but what an idiotic and random policy. Or it may have just been made up by this particular women. Any wonder I dumped the $100 of other clothes in my basket and just left the store ticked.