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Wanted to exchange an unopened pack of underwear for size. Clerk that waited on me was completely ignorant. Couldn't find my receipt but as I said just wanted to change sizes. Asked to speak to the Manager because I couldn't believe it when she basically said tough luck. Manager said nothing she could do, that they were very strict now and she would get in trouble if she let me exchange them. She finally relented and I went to get a replacement but they didn't have the same exact package so I picked another. She said no way could I do that it had to be exactly the same one. Needless to say, I won't be shopping there in future. Walmart can have my business. No wonder your store isn't doing well.