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Bought a Serra perfect sleeper mattress from them this year thinking it would be the greatest. WRONG! Not Only did the delivery company not take my old mattress, but they told me they couldn't and threw it on th side of my house wrecking my siding!!!!!!! Then I called to complain and th company told me it would be another week before they could come get the old mattress and bedrame as a convienece. Well I complained some more about how my house was damaged and that part of the qvc shpeal is that they will pick up your old stuff. They came two days later and got only the old mattress. Then after a week of sleeping. On the mattress our body imprints we're sunk in and it wasn't supportive...... we both weigh right under 160lbs...... so then I call and tell qvc of my whole miserable experience and they tell me that they will have be called my the company to pick up th mattress but they won't stop charging me until they have it back st the warehouse. It's been two months of phone tag and they will not schedule a pickup or even call. Don't waste your money or your time. The mattresses are awful quality and the company promise is bullcrap!!