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Nordstrom and I had a couple of issues in the past, but I continued to order from them, because they offer free returns and price match and I like the fact you don't have to worry about shipping items back within 30 days. I continued to shop with them, even though they had inept staff. This time around, I ordered 3/12 and 3/16 8 dresses arrived in two separate packages and I shipped 6 items back to them on 3/17 and they claim only 4 items arrived and holding me liable and just because I had issues with them before,they're being accusatory rather than understanding of my situation. I am now liable for these two poor fitting dresses. They claim they have done me too many favours, but I had tracking numbers for those unaccounted for items and yet, still no refund.