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While shopping at my local barnes and noble I witnessed a gentleman pick a book up and try to say he was returning it without a reciet, maybe take a second to think about a stores return policy. 14 days while short makes sense for a bookstore, plenty of times I've read then returned books, give me 30 days and they would never make money(also use your brain just get a gift receipt it extends the return time). Learn to keep receipts and if you don't like something, quickly return it, don't blame them for laziness. As a regular customer I hate waiting in line for someone trying to return a gift from January in late April. Also, don't get angry at the employees, they don't choose the return policy, if they could return it I'm sure they would, but they want to keep their job. But,shame on any of them with poor customer service skills.