Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Extremely stupid Groupon process around expired credit card payment processing. I attempted to purchase tickets to a play and was served up a message that my credit card had expired. I entered updated credit card information and completed the sale. Received my voucher for the ticket I had purchased. All was well until I went to the play and was told I had double the number of tickets I had purchased. I did not receive two voucher from groupon, yet my credit card was charged twice. I contacted them the next day and was told via email that if I could get the vendor to approve it, Groupon would provide a refund for the extra charge. I contact the vendor, explain what had happened with Groupon's weird failed credit card process and they approved refund. Back to groupon armed with approval from the vendor, Groupon says no. I explain what happened, what they told me to do, what I did and why they should provide a refund. Groupon says no, I say how about a credit. Groupon says no. This is completely unaccetable -- what company tells you your credit card has expired, then charges you twice after you enter the new credit card number and then won't provide a refund. I will NEVER buy anything from Groupon again. Given all the posts about this same issue, I'm not alone.