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I too had a very bad experience when trying to return something to The Rack specifically. I had a dress that I got as a gift and its a beautiful fancy dress that I have no where to wear it to and its a 344$+ dress so I brought it in the exchange it in perfect condition with tags and extra beads all attached and because I had no receipt I was treated very poorly by a staff member there who refused to even look or scan the dress and basically told me they never have accepted items without a receipt before and that I was wrong to expect to be able to exchange the dress without a receipt. Nordstrom is actually known for accommodating its customers and making it easy to exchange and return items as long as they have a tag and are in a condition that's the same as when it was purchased. They are known for that. So to be treated so poorly and not be able to exchange the dress is very upsetting to me and I won't EVER buy anything from these stores again NOTHING. To have spent almost 400$ on a dress and not be able to exchange it is beyond frustrating and very wrong and has cost them a very loyal and good customer who spent thousands of dollars easily a year. Bad business