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Reading these bad reviews makes me rather sad that long time customers of Avon are being treated poorly by their reps greedy business practices. Avon has a return policy and by rep should be make whatever needs to be done to make their customer happy, even if they need to pony up the return fee. I am an Avon rep unlike any other. Besides offering price matches and free gifts with purchases, I stand by the generous return policy Avon has for its customers. I have great reviews, please give Avon mother shot by shopping with me. You can find my site by going to the general" youravon dot com /mommyrocks and you won't be let down again.