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Same issue - ordered clothes online for my granddaughter - just made the 30 day return policy - took to Granite Run Mall location to return - but the merchandise I bought on line, was not part of the store inventory - would not do a thing - turned around and saw the same exact shirt I ordered, but it was in smaller kids size - still would not return or bend - was going to spend the money back in the store - only option is to pay 8.00 to send back and then hopefully be refunded - that is the cost of one of the tops - Not so happy with Sears..