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I have been waiting for over a month for my refund on a defective item. I was originally told 10 business days for a credit card refund and then was told another 7-10 days. I contacted them again tonight and was told someone will contact me within the next 72 hours...we'll see! Not impressed, as many have said here, I too have been a loyal Sears customer for years, but depending on this outcome...I may not ever shop there again and will be sure to pass my experience on to my friends and family!