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I have used Barnes and Noble tablets and e-readers since the first one they came out with. I have always purchased the extended warranty. I have exchanged/returned several tablets with little to no hassle at all. My complaint is their partnership with Samsung now. Love the tablets hate dealing with Samsung. When they were just Barnes and Noble Nooks all I had to do was wait for the replacement to arrive and return the damaged one - of course they had my CC# in case I didn't return the damaged one but always did and never had an issue. My last purchase was one of the Samsung tablets. At one point I was having a minor issue with it and was going to return it only to find out I had to deal with Samsung for the first year of the warranty because it was through them. They expected me to pay to ship it back to them. Since it was a minor issue I decided to just deal with it, and actually it ended up resolving itself so I was so glad I didn't send it back because who knows how long Samsung would have taken to return it to me. After my first year I ended up cracking the screen and Barnes and Noble was happy to exchange no questions asked. Their policy has changed which is a little disappointing but I understand since these tablets do cost so much more and people are not reliable. I now had to send it back before a new one would be sent back to me. They emailed me a UPS label that I printed and returned the tablet with. It took about a week for UPS to get it there, which I thought was a bit long but I didn't pay shipping so I can't complain too much. And within 2 days of them receiving my tablet the replacement was shipped out. So less than 2 weeks and all was said and done. Not the quick replacements they had done before but satisfactory considering Samsung said it could take 4-6 weeks for them to repair/replace whatever when I asked them. So if you can bear it, wait until your Barnes and Noble warranty kicks in. I have always purchased the additional warranty and it has always been worth it. Even when there was nothing major wrong with my tablet I would return just before the warranty expired just to be sure I had a fresh one to work with before my warranty expired.