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Wow judging by the grammar of many of these posters I can only assume they are not native English speaking or may be the root cause of many problems with their refunds. If you can't spell or write legibly then you may have trouble following instructions and procedures, geez! I made a few spelling errors writing this but there's spell checker for crying out loud.<br /> <br /> Anyway Dell customer support is sub-standard in all respects and they do drag out your refunds and returns but my latest experience is not all bad. I bought 2 systems, 1 laptop for college student and a desktop for myself. Good deals, decent delivery times, blue screens on the laptop from day one - GAH. Support sucked for 3 days and finally, FINALLY, got thru to a foreign rep that actually helped out and got the system running. All I can say is there are a few decent support folks out there so don't give up. Follow their words, even the lame ones, to the letter, even if you've done it 10 times like us. <br /> <br /> If you do have to RMA your device put everything back into the original shipping container and put blank stickers (you can buy anywhere) over the original shipping labels and use clear packing tape over the new return label so it cant be messed up in transit. Put copies of EVERY shipping label inside the box with your name, address, RMA number, device serial number and email address along with the problems being reported-cause for return. If you can, put more duplicates inside the device. Make sure that where ever they look your name and info and problem smack them in the face...due diligence and all that.<br /> <br /> I don't care what company you use, doing more than you can to keep your name and problem in their face is paramount. They are huge and you are just a number to them and easily forgotten or misplaced. Record all verbal and written discussions for future reference and document, document, document. Sure it should be simple and you should be special and taken care of but the reality is you are not. Sorry folks it falls on you to do the work because they wont. <br /> <br /> I do agree with another poster about choosing Origin PCs though. They are pretty on top of their customer support and product quality. I only choose Dell this time around due to a student discount special they offered. My next purchases will be with Origin.