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Actually the return policy at my Costco is painless. I ran into big problems with Sam's Club over a car battery and cancelled my membership. First thing first lets go into Costco. The Kirkland Dog Food gave my dog problems, I returned it and bought another flavor. Same thing. I was like &quot;What do I do now?&quot; and they took back the second bag after I explained that I thought the issue might have been the flavor (Lamb vs Chicken) but there was something in both that made my dogs stomach upset. I don't think there is any problem with the food, it was my dogs stomach. I have ran into issues with Systane Ultra eye drops because after eye surgery I ended up with dry eyes and will stock up on Systane when they have it on &quot;sale&quot;. I had one batch where I swear Alcon just put water in the bottles, the stuff would literally just come out drop by drop if the bottle was open and upside down. Plus my eyes never felt like I put anything but water in them, once again Costco took them back no questions asked. As long as you purchased it and have a receipt you will have no problems. Even if you don't have the receipt they can look it up on their system and take care of it. I have never had an issue with Costco and returns. <br /> Sam's Club turned a simple exchange into a full blown issue. I bought a car battery. It was a Champion and it even said &quot;Sold exclusively by Sam's Club&quot; on it. I had my receipt and the battery had a 3 year no prorated return on it and then after 3 years they would prorate it until 84 months. They changed brands to Excide. To make this short I took it to the closest Sam's Club, they didn't have the purchase on file because they had just purged their system, I had to get a ride 15 miles to my house, got the receipt and headed back to the Sam's Club while my car was stranded in a parking lot. I walk back in with the battery and receipt and am told I have to go to the original Sam's Club. The moral is they weren't going to exchange that battery regardless. After arguing with automotive I went to the CS desk and explained my situation. They said that too many people were exchanging batteries they bought at junkyards. &quot;I have my receipt&quot;. They gave me more lip and I looked at a sign that said &quot;If at anytime you are unhappy with your membership, we'll refund your money&quot;. After wasting my entire afternoon I was pretty unhappy. I cancelled my membership which they gave me problems with so I had to get REAL LOUD and took my money and two year old battery as a core to Costco.<br /> I haven't been in a Sam's Club since. I sold that car two years ago with a 6 year old Kirkland battery in it.<br /> The moral: Costco never an issue, Sam's beyond a total pain when it comes to returns.