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I stumbled onto this website and now I don't feel so special. I'm not the only one that got abused by Sears. But in the end, I think I prevailed. I should also note that I've been a faithful customer of Sears for many, many years. I could likely show you over $60,000 of items that I've purchased there. As of now, I WILL NEVER SPEND ANOTHER DOLLAR AT SEARS! The sad thing; they don't care. I believe there is a plan to bankrupt this company with some people making millions of dollars. I worked for a company that did something similar. It was family owned and debt free. They had an offer to sell it for $80 million. 2 years later, after selling the company to "an investment firm" the company filed for protection and the assets sold for $12 million. The company had $15 million in inventory in the warehouse. The new owners bought this asset rich company, leveraged everything and pocketed the cash. After running the debt up on it, they sold it for $12 million but had already pocketed millions and millions. I think this is the same for Sears. So if anyone thinks things are going to get better. I'd bet against it. Here is my defining moment with Sears; I was in their store looking at a tool set that I MIGHT need on an upcoming car repair. The clerk told me all the benefits of it. I explained that I wasn't sure I needed it. He told me "I'd buy it anyway. If you don't need it, just return it. We have people come in here all the time that buy tools, use them and then return them". I told him I wasn't the type to do that but if I bought them and didn't use them I'd want to return them. He further explained "that's the nice thing about Sears. They care more about you being happy than what it might cost them when you return it. The have a lifetime warranty on their tools and even when it comes to returns, we can return about anything". I bought it. I never even took it out of the bag that was tied shut. The receipts were inside the bag. The tool couldn't be used without destroying the packaging. There was no question that the tool wasn't used. After riding around in my car for 30-days plus 2, I went back to Sears to return it. For the first time I was told "you only had 30-days to bring this back". I explained that I was never told that and was actually given the impression of the opposite. I asked for a Manager and was told that they wouldn't even call one to the register because they would tell me the same thing. I explained to them I would resolve it with a request from my credit card company. Luckily for me, I'd used my Citi credit card to pay for it. I left the store, signed onto my Citi account and filed a dispute of the charge. I received an email from Citi immediately that a conditional credit was being credited to my account for the full amount. After investigation, the credit would be permanent or I'd be informed. 2-hours later I received another email telling me that the credit was permanent. So now I have the tool set and a full credit for the purchase price. I wonder how much longer Sears actually has? Compare their way of doing business with others like Amazon. My bet is on Amazon and others with similar mindset.