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We have been loyal Sears customers for over 42 years. Spent thousands upon thousands of dollars with them for many major purchases.I was never happy with the quality of their appliances always trouble.But My husband says sears is the best.It may of been in the 60's when he got his 1st credit card with them.But it's total crap now.Bought a Beauty rest bed that was wonderful in the store.When it was delivered it was total crap. The cloth covering was the same but no support at all.Went in after several miserable weeks to return it. Salesmen convinced me into taking another bed. Went into the exchange and he couldn't do it he had to call Some people? then they put me on the phone, she is talking so fast I couldn't understand her.Finally she says and you owe a $432.00 restocking fee. WTH.??? So I question that several times at this point I'm getting very upset.Then she gives me the total of new bed with the return fees plus another $69.99 for delivery. So the 2nd bed was on sale for $1000.00 less that 1st but only got $300 back.I had made 1 payment and still can't figure out the math it is such a mess.So a week later they come for 1st bed and bring 2nd one.Drivers when they finally got 1st bed out to truck lowered the tail gate ripping the whole back of bed.I called the salesman right away.He says to call his boss ( who turns out to be like a 14 year old snot). I left like 6 messages for this guy, never 1 return.1st night on this new bed I was in so much pain I couldn't get out of it as I just sank in so low.Was twice as bad as 1st bed.After 3 days had a permanent big dip in mattress.We rotated it and now have two big wholes.We went back to store, salesman immediately says you can't return.I was floored.I said this Gawd awful thing is defective. No they won't do it.Now I'm getting mad. I said we need to speak with the manager.She is not here.I ask for anyone in authority, so after 45 minutes. he goes and gets this kid.He walks up to me with the most hateful look and stares me in the face but says nothing. I wait nothing. I said I bought this mattress, it is just awful and I want to return it.He says NO.I said Bull he says NO... Just kept confirming it's their policy...I had just heard 30 minutes of this crap up front trying to return this toxic Beauty rest pillow I had purchased for $169.00 the day we got 2nd bed.He just stand their like a hateful robot saying the same things.Never ask whats wrong with it nothing.!!! I said I want to speak to the Real Manager! No she isn't here.I ask for her name and number.Never got a return call from her either.So I have this Hugh piece of crap that I owe thousands of dollars on and 1 toxic disgusting pillow.Neither can be used.I have to sleep in my recliner.I'm a disabled senior with a tiny income,a customer for 42 years and my husband for 52 years,can't sleep in their bed as there is no support as it pinches the nerves in my back from sagging and causes my body to go numb,Even though I'm still with in the 60 return period. but I have the privilege paying for a worthless piece of crap. Surly explains why they have no business any more.If this is all they can offer they need to shut the doors and give it up. Take note Sears. The customer is not your enemy.If you continue treating people like this your done.You will never see 1 cent from this old couple ever again and I will tell anyone who will listen just how awful you are. Gonna be talking to an attorney!