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SEARS....WAKE UP!!<br /> <br /> Bad customer service and Bad refund policy drives customers away...without customers, there's no Sears store!!!<br /> <br /> Rethink your return policy before it too late to recover lost customers and prevent others from leaving.<br /> <br /> I also had BAD customer service experience...salesperson so impersonal, not helpful and nasty when I was trying to return a shirt past the 30 day refund period FOR AN EVEN EXCHANGE. I have been a Sears customer for over 40 years!!! I DON'T deserve such treatment! <br /> <br /> Bye, BYE Sears!