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My husband had bought me three sets of earrings from the turn style which came to over $60. It was only a couple of days past the time alloyed. I had the receipt and in the boxes they came in. The earrings were to heavy and the wire that goes through the ear was thicker and I could not wear the earrings. I had a surgery and the first day I could get to Sears I did. The salesperson called and asked the supervisor if she could refund me seeing I was a few days late. The person she spoke to said no ! I said this is crazy. I cannot wear these $60 down the drain. I said I would like to speak to the store manager. The salesperson said it was management she just spoke to. I said I would like to speak to the store manager again. She made s call. Another person came out and gave me a full return. Soo I was very pleased even if I had to play the game.