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I'm not surprised in the least at the negative comments left below. The problem - Evidenced by the treatment I have received over the past 3 weeks from over 5 of their departments - Corporate doesn't care about your shopping experience. It's all about the money. I have documented chat sessions that have provided false and misleading information, given from 3 days to 60 days to return a defective appliance, been told by sears.com chat representatives that they have contacted Sears Home Delivery to arrange for the replacement (false)and spent hours on the phone with them. Bottom line, my experience has been that they don't give a damn. Have a promise to switch out the defective appliance within a 30 day return period in 3 days - We'll see. Thank goodness I used a non-Sears credit card. I have enough documentation to bury them if they've once again provided me with false information. I'm not paying for their crap. So, if you MUST shop with them (I had no other choice due to the color and manufacture of my existing appliances), get EVERYTHING in writing, print your chat sessions and for your own protection, use a NON-SEARS credit card - DO NOT PAY CASH OR USE A DEBIT CARD. You will have no recourse. I can guarantee you that they will not try and accommodate you. Again, it's all about the money.