Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I've been a loyal Nordstrom shopper my whole life. Actually, my whole family has been...My mother is a long time card holder (she literally shops there every week, and spends thousands there every month). But I am finally so fed up, I'm never going back. I doubt any of my family will shop there again either, because they have all had similar experiences.<br /> <br /> I've bought and returned, both to Nordstrom and the Rack, many times. They used to make it easy for the customer, but not anymore. <br /> <br /> An example: My mother bought me a leather jacket from Nordstrom for Christmas. The following week, I went to return it. It was never worn, all tags attached, still in its packaging. I was fine with store credit, as it was a gift, and I obviously didn't have the receipt. They told me it was out of the question because it was purchased online, and therefore I would need to have the receipt with me to return. I asked them if I could just exchange it for the smaller size that I needed, and again they said no. It was a gift, purchased with a Nordstrom card, with Nordstrom tags on it. I dont see why its so complicated. Now I'm stuck with a leather jacket that is too big, and my mother wasted her hard earned money. <br /> <br /> Another thing I've seen- at least when shopping at the Rack - once an item is purchased, it's immediately marked down in their system to practically nothing. So, without a receipt, I'll never get a dime back from them (or store credit for that matter), because they will only refund the current selling price. That's pretty low.<br /> <br /> I also hate how they now force me to give them my personal information when purchasing anything. It seems a little intrusive. I've never abused their return policy, although I'm willing to admit I've returned a good amount to them (but usually within 30 days and with receipt). I tend to be an indecisive shopper, but I guarantee that they keep more of my money than I return. <br /> <br /> Recently, when Ive gone to return anything, I feel like the employees are rude to me. It makes me really uncomfortable. It almost feels like they are instructed to be rude about returns. I know the economy hasnt been the best in the past few years, and I would guess that's why a lot of stores have taken away their previously decent return policies. However, I'm sure Nordstrom as a company is making enough money to afford to take back the small percentage of items that people return. I think its sad that they have lost touch with their customers needs, and instead are just as money hungry as the rest of the big corporate retailers.