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I received some clothes for a Christmas gift that had been ordered online. I had the packing slip with return instructions. A time limit was not given. Unfortunately, because I was caring for my husband who has cancer, I wasn't able to drive the 150 miles round trip to the closest store until today. It was past the Christmas return deadline and no one cared. With everything else going on, exchanging clothes was not high on my priority list. It will not make or break me. However, I don't like feeling abused by Sears. Now that I'm aware of the return policy, I'll shop anywhere but Sears.