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My husband received a pair of jeans as a gift. Went into sears to do an exchange because they did not fit and they would not process my request because I didnt have the gift receipt or the credit card it was purchased with. I was not asking for cash back the money was going to go right back into the company. I have NEVER heard of such a ridiculous policy. What happened to customer service. Needless to say I will not be shopping at Sears again.