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The Livermore Costco:<br /> I and my 70 yr old mother got approval to return a heater end of January. Since it was large and was raining we decided to wait a little bit until the rain stopped. 2 weeks ago we went to Costco and I sent my mother in to check if pre-approval would be honored and asked for help to unload item bring into the store. We waited and waited but did not get any help after she was told someone would come out. The man she asked was just chatting with his co-workers and basically did not bother to get the promised help. We finally just loaded item ourselves and went inside the manager at the desk said the higher managers got mad and would not approve the return after all. our choice was either reload this heavy item or leave it they would recycle. if we left item the manager we talked to would say this return attempt never happened since we would no longer have an item to prove return attempt. even with the note on our account. since we are both older women and I expected the same help when we came in when we left, I final just told my mom lets leave item Costco return policy is a joke