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I rented a textbook last semester on here and I never received an email reminder about the upcoming return date. I am full time student and this is not the only textbook I had to buy, so when I didn't get a return notification email from Barns&Noble like I did from Chegg or Textbookrush, I figured I had actually bought the book as I will sometimes do. So because I didn't receive a reminder, I exceeded the return by date and Barns&Noble charged me almost $100 to purchase the book. I know this is the policy, but I don't believe it is fair that I'm getting charged almost $100 for not returning a book when I did not receive ONE email reminder of the books upcoming return date. I am a student and work full time, I have other responsibilities to keep up with, the return date for this book was not something I constantly thought about. I would like a refund for this, it is unacceptable.