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Verizon is NOT a customer friendly provider. My son bought a new Edge phone. The family has Verizon for many years and for one day they would not let him return a phone cover he never used. In PA 30 days is standard. I call this a SNEAKY way to cheat consumers. I would advise anyone this is not a place to buy accessories. The price is too high for the quality and they definitely do ot stand behind their products. Phone service is fine but so are the competitors now and much cheaper.