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I tried to exchange a pair of pants for a bigger size. I didn't have the receipt, boyfriend had bought them for me. Well because he doesn't have his phone number in their crazy customer reward system, they won't do anything about it. I just wanted to the pants, it's not like I was asking for money back or anything. Now I have a pair of pants that I can't wear unless I lose about 15 lbs. Thanks for nothing Sears. No wonder they are going bankrupt again!!!