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I rented a textbook for college in September. I returned the book via UPS a month before its due date using the same packaging and the label they provided for me to print. I never received an email saying that they have my book, but it didn't occur to me that I'd be scammed later on. Today I was automatically charged the late fee. Whether UPS messed up or Barnes and Noble is scamming me, I am dreading calling customer service tomorrow. After my incident, I have read numerous reports online of people being forced into "buying out" rental books they no longer own, because they returned it too. Never again will I rent from Barnes and Noble. Very unprofessional, disorganized, and greedy.