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I ordered a Dell printer and when it come in, it was not what I wanted. I called customer care and after finally talking to someone in a completely unrelated department, that person sent me a return label. <br /> <br /> I returned the printer the next day, December 6th. Today is JANUARY 17th and I still have NOT received a refund. Each time I call, the reps tell me a different story and that my money will be credited to my PayPal account within 3-5 days. <br /> <br /> I still have not received my refund of $$119!! Today, I was told that they never received the printer..... <br /> Best of luck to you on your refund attempts! Obviously they do NOT INTEND to refund me!<br /> <br /> I have been a loyal Dell customer for years, not anymore!