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I received a gift card as a birthday present. With the gift card I purchased an Armitron watch in fine jewelry. I didn't keep the receipt, When I got home the watch didn't work. So I took it back to see if they would check and see if it was the battery. The clerk said she couldn't. And they do not give refunds or exchanges on fine jewelry without a receipt. It's understandable that you need a receipt, I get that. But it's really bad customer service when they could care less that you just spent $50.00 for merchandise at their store and you can't even use it until you pay someone else to fix it!!!!! No wonder J.C. Penney isn't doing well financially even after the revamp and upgrade they recently completed. Maybe they need to upgrade their customer service. Gone are the days when it was important that every customer left happy!