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Went to Kmart location in Harrison, Ohio on Jan. 10, 2017 to return a ball glove I purchased on 11-29-2016 for my son as a Christmas gift, but the glove was to big. I was told by the customer service person I couldn't return because it was past the 30 day return policy. I went home & decided to get online & I discovered Kmart posted return policy for items purchased from 11-1-2016 until 12-24-2016 they had extended return date until 1-31-2017. When I called the store I was told to bring glove back to the store & they would process the refund for me. So on 1-11-2017 I went back to the same location and was told the exact same thing when I tried to return on my previous visit NO REFUND!! So I decided to show the clerk the copy I printed regarding the extended return policy. She proceeded to page a mgr. for approval. See explained my situation to the mgr. and proceeded to ask what she should do. Mgr. told clerk to proceed with refund. I will no longer shop Kmart and with this kind of customer service this explains why so many Kmart & Sears stores are closing.