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I brought a laptop online on 12/17/2017. Twenty-one days later, I am still waiting for the computer. Talked to customer service, the computer is holding at the custom and pending for FDA clearance. No mention on site that the computer will be shipped from China. For some reasons, the FDA refused to clear the computer to let it enter U.S. Now, the customer service told me that not until they receive the computer, they can't give me refund. I never receive the computer, how can I return it for refund? Robbed by HP. Be careful!!!