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No wonder your stores are devoid of shoppers! Tried to exchange a shirt received as a Christmas present for a smaller size but, even though all the tags are attached, cannot because I don't have the original receipt or a gift receipt. Apparently, even if I did have one or the other, my sister-in-law shops early for Christmas...so wouldn't have been able to return anyway because it is over the 30 day deadline! In addition to this insanity, also received a pair of leather gloves and...lo and behold...even though the tags are attached AND they are 2 different style of gloves and 1 of them is ripped in the seam...no return allowed! Rude lady said Sears won't stand behind the product because, once again, no receipt, no refund!!! I cut up my Sears Visa and my Sears store credit card (which I've had for many years and used to purchase ALL of my major appliances) and WILL NOT SHOP SEARS AGAIN!!!