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I too tried to EXCHANGE a pair of pajama bottoms that my 82 year old mother bought for my son. Not return. Exchange for the same brand - just a different pattern. But NO, bc I didn't have the receipt bc it was as GIFT, I couldn't do it. Spoke to manager who refused to exchange. Said I need the receipt (which means I have to tell my mother that her grandson didn't like the ones she picked out which is awkward. Or completely inconvenience her and ask her to accompany me to the store with her credit card if she can't find the receipt. She lives 1 1/2 hours from me so I'm inconvenienced again as well. Gee, I wonder why Kmarts are closing???? Company just lost a few more customers.