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I bought a coat for my daughter on black friday. When she opened on christmas we found out it didnt fit. Took it and my reciept back to jcp and they were gonna allow me to exchange it. When they didnt have a different size they refunded my all my money. They were very nice and very customer friendly! Some people are complaining about a gift saying this price on a tag and not getting but a portion back when they didnt have a reciept. Jcp runs alot of sales with the original tag price that coats tag said $150 i paid $15 and $15 is what i got back.