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Received 2 pair boots wrong size, tried to return or exchange for smaller sized without receipt or persons phone number who bought them. NO GO, wouldn't do a gift card, exchange or anything, "without the persons phone number that is linked to their shopyour way rewards there isn't anything we can do". They don't even have a shop your way rewards card, and I think its terible that you assume everyone has one. Diffently won't deal with Sears anymore.