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My 8 yr old daughter received a bike as a Christmas gift from my church, problem was the bike was a 26 inch women's bike still in the box, with the Kmart label on it. The bikes were donated my members of the church so no receipts were given, and the pastor was under the assumption that if a different size was needed we could exchange them so he asked for all the same sizes in men and women's bikes. My daughter is a small 8 yr old. I went to Clio, Mi Kmart which is 30 minutes from my home,to exchange for a 20 or at least 24 inch bike. The lady behind the counter asked for receipt, I told her I didn't have one because it was a gift and just wanted to exchange. She promptly told me no receipt no exchange and then turned her back on me and started speaking to someone else. I told her again it was a gift, and she couldn't ride it, so she told me to go look through my garbage and maybe I would find the receipt and then dismissed me again. I asked didn't they have a holiday return pokicy, she said no, and don't bother asking for the manager because he couldn't override it because he would be fired, and called the next person in line. I have never been treated that badly by someone in customer service. I was a very supportive online Kmart shopper, because all the local stores closed. I will no longer shop online or in store there. I guess I have to buy a bike small enough for my daughter and keep the other one for when she gets older.