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It's a worldwide recall for all Note 7 mobile phone. Promises of refund or exchange to other mobile phone had been informed to all Note 7 user. However, till today, I still have not get my refund and my S7 edge which were supposed to replace my 2x Note 7 that I bought for my wife and myself. I had called the customer service hotline many times since 14 nov. Each call I made, I got different information on my exchange status from their personnel. Worst still, I was also informed by one of the personnel that Samsung had some issues with their bank. I even had dropped the customer service email as I'm tired to keep calling all over again. Despite the email sent, again, no updates of my exchange status. All i got (from the email) is "request has been escalated to the respective department". I am total disappointed with the management on handling this whole process on the Note 7 exchange.