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I was very disappointed to see that I could not return my gift from my mother for cash. I was told that the policy changed recently and that only a gift card could be issued. The reason why most people shop at Nordstrom as opposed to Macy's or Gap is not only the large selection but the secure feeling knowing that the recipient/love ones can easily return or exchange the item(s) without a hassle.<br /> <br /> I worked for the company for 17 years and was really quite shocked when I attempted to return a jacket from my mother. Not only did it take an inordinately long period of time to find/locate the purchased item and verify that my mother had purchased it (I had to call her) but the sales person kept asking if it was purchased at Nordstrom. Finally after about 20 minutes, it was located and the amount was put on a gift card for future use.<br /> <br /> I do understand that many people have taken advantage of Nordstrom's lenient return policy over the years and this is a way to tighten inventory and misuse but it really reminded me of returning gifts at Macys where you feel like a criminal. <br /> <br /> I probably will cease shopping for gifts at Nordstrom as it was such a difficult ordeal today and I do not want to put my friends/family through the discomfort. <br /> <br /> My mother has been a Nordstrom card holder for over fifty years. I have held a card for over 30 years and as I aforementioned was an employee, Pacer Setter and Customer Service All Star. <br /> <br /> I am very disappointed and sad that Nordstrom is just another big department store.