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My husband buys jeans at JCP and sometimes gets the wrong size. Because I'm at the mall more often than he is I exchange them for him. I didn't think it was necessary to have the receipt for an even exchange so sometimes wouldn't look for it. In November I tried to return a gift for merchandise credit and was handed a piece of paper that said my return was denied because I'd exceeded my # of returns without a receipt. This was my first return without a receipt in years, but it turns out each exchange counted against me. I can't find anyone at JCP who can tell me how many returns a person is allowed without a receipt. I don't know if they drop off after awhile or if I'm banned forever. But it would be nice if they would disclose that somewhere, including the fact that an exchange = a return. If I'd known that I would've used the receipt for the exchange.