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Bought a refrigerator with assurance from the salesperson that if if it didnt fit, just dont have them install it and there would be a full refund. 3 days before delivery,I did re measure the space and it wouldn't fit for sure so I cancelled that item with major appliances dept over the phone, no problem they told me, they would cancel it and do the refund. However the fridge was on the truck along with the other items to be delivered. I told them not to even take it off the truck, they didnt and said they would scan it back and do a refund. 4 separate calls since then and that item is still on my account and every time I talk to someone after being transferred every time back and forth that item is still on my account. To say the least frustration is rampant for me and I dont know how or who to get this resolved. I will never use my Pennys account again.