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Customer satisfaction is the most important thing to consumers. Stores that piss off their shoppers aren't very smart. From the day Kmart and Sears stopped allowing No Receipt returns their profits fell fast. They dug there own grave. What Home Depot doesn't realize is their new return policy limits are not stopping theives at all actually just the opposite making them worse. The problem is the way HD is handling this. All they need to do is be upfront with customers about when their returns policy changes clearly state the amount of no receipt returns allowed with the time frame. Theives definitely are a nightmare for any business but what's even worse is having a bunch of pissed of theives. That's down right catastrophic.