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I bought a refurbished dell 7568 that died after 4 hours. Called to get a replacement and was told they had none(truth is the price discount had ended but they had plenty), was told that they should just refund my money immediately rather than wait for stock. I said fine. Two days later no refund so I called and was told it would take 30 days from receiving return. They got the return 1 day later. Exactly 30 days later I got the refund. <br /> <br /> Absolutely unacceptable, holding peoples money for 30 days after return of defective unit. I am reporting them to the attorney general and will NEVER do business with Dell again. This is behavoir you would have expected from a company 20 years ago. I gave my money to asus instead.