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Today I visited the Atascadero Kmart to return/exchange boots for my daughter as a Christmas present. The size I bought in October was too small and I wanted her to be able to open them on Christmas and wear them right away. The customer service clerk told me to go find the exchange. I returned after an hour of pouring through this large and somewhat unorganized shoe department only to find that they would not honor my return. It had been over 30 days. I said - "wow, what about Christmas gifts and all the exchanges people need to make?" They said, "um, yeah I know...we have an extended policy for Christmas." I replied, "Great - let's get this going then." they said, "sorry, it wasn't activated until November...after your purchase date. It won't work for your purchase." Me, "but you told me to go find the exchange." Them, "yeah, um, sorry." So I left my additional $100 in potential purchases on the counter and left. What can you do with a small minded group like that? I am so amazed.