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I purchased a winter jacket from the catalogue in size XL but when it came it was a size large and I couldn't even zipper it up. I took it back to the store and asked to exchange it for the correct size (I even had it in my hand) but was told I had to send it back to the warehouse and that it would take 4 to 6 weeks for a credit unless I mailed it back my self then was told it wouldn't take that long but they didn't know how long. I finally received my credit but was charged a 15% restocking fee for a mistake THEY made. I've been a Sears customer for 50 years but will NEVER shop there again. They have the worst customer service I've ever come across. Sears you've lost another customer!!