Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

We were checking out and took 2 sweaters for the clerk to see they were discounted, I specifically told her I wanted the small 2T only but instead she charged both, I didn't think to ask until I saw her putting them both in the bag. By then I had already paid with a $50 gift card and $17.03 cash. She then says sorry I can't do anything because I already charged it, customer service can give you a return. After waiting another 30 minutes in customer service, my husband was asked for his ID, he was carrying his expired Driver's license and forgot the new one at home, when the rep saw this she simply stated &quot;since you don't have a valid ID we will only give you store credit&quot; I then stated that the mistake to charge us for the 5T sweater was done by cashier not us and if we paid cash why does it matter if his DL was expired, my husband was not even given an option to present another form of valid ID which he did have, they did nothe help us one bit and just rudely kept repeating, &quot;you gave us an invalid ID at first and now we can only give you store credit,since you paid the mayority in gift card this is what you will receive, do you want it or are you keeping the sweater?&quot; Eventhough they were there while we were checking out and saw the cashier apologize to us multiple times after realizing she was at fault. We didn't even get upset and still waited 30 minutes patiently with a fussy 2 year old at almost 10 pm just to be treated rudely. I was never showed any return policy where it states anything close to what they all said and I clearly saw on their website that you get the refund in the form it was originally paid. In the receipt you clearly see that the larger sweater was the last item charged and that cash was the second form of payment.<br /> Horrible service!