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I completely agree with the comment copied from 6/6/16, see below. personal experience with this issue has been very frustrating, the Virgin Mobile top up &quot;requirement&quot; is holding me hostage.I have a balance in the account that if I choose to not top up Virgin Mobile shuts/top up off my phone, closes my account and my remaining balance vanishes into thin air. I do not use this simple pay lo phone enough to use up the balance so Virgin Mobile demands that I add more money or loose my phone service and the remaining balance, what the??<br /> <br /> <br /> Posted by Weldman <br /> on 6/6/16 at 6:11PM<br /> IS there any way we can do a Civil Law suit or Action thru the FCC here in the USA against them for unfair practices. I think the FCC should look into this as its called &quot;Insufficient Services&quot; in a Small Claims court. When they take our money its a &quot;Contract&quot; for that month of phone service! there should be a way of dealing with this issue.. I wonder if we can go after Sprint since they are the Provider and its well know!